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Before your event

Answers that help you plan.

From choosing a trailer to the small details of hospitality. Where an answer depends on your venue, our team will work through it with you.

Selection & planning

Which trailer suits our event?

Kensington has contemporary detailing and natural ash timber, while Westminster offers classical styling, wood surfaces and elegant taps. Chelsea combines a classical interior with a smaller footprint. Saronis has contemporary features and autonomous battery and solar power. We select the right model around your venue, event duration and guest requirements.

Is guest count enough to choose a model?

Not on its own. We also need to know how long the event will run, whether other restrooms are available and how the programme is arranged. We consider overall use rather than promise a fixed capacity for every occasion.

Can we enquire about an event on a Greek island?

Yes. Rainbow operates across mainland Greece and the islands. Send us the area and dates so we can assess availability, the route, access and transport scheduling for your specific location.

Venue & installation

What access and positioning details do you need?

We need details of the entrance, available width and height, turns, slopes and ground conditions. The location must be assessed alongside vehicle access, the steps and guest movement. Photographs without people or personal details can help with the initial discussion.

Is electricity or a generator required?

Kensington, Westminster and Chelsea use a standard mains electricity supply or generator. Saronis has an autonomous electrical system supported by a battery and photovoltaic panel. Tell us about available utilities and their distance from the proposed location so we can confirm the practical installation details.

Is a water or drainage connection needed?

The trailers have self-contained fresh water and waste storage tanks and do not require a sewerage connection. Filling, waste removal and any servicing during the hire are planned around the event’s duration and use.

When are delivery and collection arranged?

The schedule is agreed around your event, access and the venue’s permitted delivery hours. It helps to know when other installations will be complete and who will receive the trailer. Times are confirmed in the agreement.

Care & amenities

How do Essential, Signature, Prestige and Custom differ?

Essential includes toilet tissue, liquid hand soap, paper hand towels and room fragrance. Signature adds a tailored basket of personal care items. Prestige brings together baskets, florals, selected products, towel options, lighting and exterior screens. Custom is shaped around your brief. Products, quantities and services are confirmed in your quote.

Can we request cleaning staff?

You can add cleaning support to your enquiry. We discuss whether an attendant or team is needed, attendance hours, the frequency of checks and replenishment of supplies. The service is not automatically part of trailer hire or a care package.

How are maintenance and multi-day use planned?

For longer hires or heavier use, we consider technical checks, supplies and tank servicing. The schedule and contact arrangements are agreed in advance. If an issue arises during use, contact the team rather than attempt to work on the equipment.

Can we choose flowers, towels and care baskets?

Yes, you can share your preferences for the proposed composition. We confirm towel type, contents, quantities, colours and decoration. Placement is planned to keep washbasins, doors and circulation clear.

Working together & enquiries

How are accessibility requirements considered?

We can arrange supplementary accessible toilets. Tell us about access requirements at the outset, without sharing guests’ personal or medical details, so the suitable unit, route and availability can be checked before agreement.

How do you approach privacy at a private event?

Practical event information is used for planning and coordination. A new public reference to a customer or event requires approval and is not treated as an automatic part of working together. You can include any specific privacy requirements in your enquiry.

What should I send for a quote, and when is a booking confirmed?

Send the date, area, operating hours, guest count and what you know about access and utilities. Add any model, package or services that interest you. An enquiry does not reserve a trailer; availability, cost, contents and terms are confirmed by the team.

Your event

Let’s take care of the details.

Tell us your date, location and requirements. We will discuss the trailer and care that suit your event.

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